FAQs

Annual Membership can be purchased using our Online Booking System via www.nusportcentral.com. Annual membership can also be purchased in person at either Sport Central or Coach Lane Sport Centre. Payment must be made in full by either cash or credit/debit card before any use of sport facilities or services takes place.

Monthly membership paid by Direct Debit can be purchased using our Online Booking System via www.nusportcentral.com.  Monthly membership may also be purchased in person at either Sport Central or Coach Lane Sport Centre.

Direct Debit payments will be collected from your account on the 1st of each month or the nearest working day after that date and relate to the month ahead. When purchasing Direct Debit membership, a pro-rata payment will be required for the amount that relates to the time between the membership contract being entered into and the first Direct Debit collection date. If purchasing online, this amount must be paid for by Credit or Debit Card. Payment may also be made in cash if purchasing in person at Sport Central or Coach Lane.

Please note however that any membership contracts entered into after the 15th of the month will be liable for a longer pro-rata payment as it will not be possible due to the processing time required to collect on the 1st of the following month

Example A: If a membership contract were entered into on the 10th November, a pro-rata payment for the period 10th November to the 30th November would be payable. The first Direct Debit deduction would take place on the 1st December and relate to the month of December.

Example B: If a membership contract were entered into on the 16th November, a pro-rata payment for the period 16th November to the 31st December would be payable as the deadline for processing would have been missed. The first Direct Debit deduction would take place on the 1st January and relate to the month of January.

Student membership is only available to individuals who are on a current accredited course at Northumbria University and are registered on the Northumbria University student database. If you have graduated from Northumbria University within the last five years you will qualify for Associate membership, a degree certificate is required as proof of graduation.

Retired members of Northumbria University staff, direct family members of Northumbria University staff, NUS Card Holders and 16-18 year old Student Travelcard Holders also qualify for associate membership.

Salary Sacrifice is where an employee agrees to give up part of their annual salary for an agreed period of time (in our case one calendar year). Employees of the University who would like to take advantage of the Salary Sacrifice Scheme will be required to indicate to the University that they would like to join the scheme.  You will be required to sacrifice part of your salary in exchange for Northumbria University Sport membership.

The next round of applications is January 2012, more infomration can be found by visiting the Salary Sacrifice page.

If you purchase an off-peak membership you are entitled to make use of Sport Central and Coach Lane between the hours of 09:00-17:00* (Monday-Friday), after 17:00 (Saturday) and all day Sunday. Peak times operate outside of these times. *Last admission is 16:00

You can cancel your membership by completing an Online Membership Cancellation Form.

Please check our Terms and Conditions carefully (section 2.14.4) to find out whether you are eligible to cancel your membership.

If you decide to downgrade your membership you will no longer be entitled to the benefits held within that subscription. Therefore, if you chose to downgrade or cancel from a Platinum membership you would be required to purchase a new Club membership subscription in order to attend the club sessions.

Please note that as part of Platinum membership you are entitled to sport club membership for two clubs. More information can be found by visiting Memberships.

Early cancellation is only considered in exceptional circumstances and purely at the discretion of the Sales Manager. If you believe you have exceptional circumstances that merit early cancellation please contact andrew.mcgreevy@northumbria.ac.uk

You must complete a fitness centre induction before being able to use the fitness centre, which includes a PAR-Q form. After this is completed, you will be able to use the fitness centre according to your membership terms and book in for a free fitness plan with one of our instructors. You will be able to access the group exercise programme and Swimming Pool without having to complete an induction.

Yes, there is a casual swim charge for members. Please see the Facility Charges section of the website for information on applicable charges

Yes, it is very important that the Terms and Conditions are read in full before you purchase your membership to ensure that you are fully aware of the terms of your purchase.

You can change your Membership option by completing a Membership Change of Option form and returning it in person to Sport Central or Coach Lane reception.

If you would like to upgrade your membership and it is before the 15th of the month you will need to pay the difference between the two memberships on a pro rate basis. If it is after the 15th of the month you would be required to make a pro rata payment for the current month as well as pay for the following month at the new membership rate. If you paid for an annual membership you must contact a Duty Manager to arrange an annual upgrade.

If you would like to downgrade your membership and it is before the 15th of the month the downgrade will begin from the 1st of the following month. if it is after the 15th of the month you would have to pay the next monthlypayment at your current rate and the downgade would begin on the 1st of the following month. You can only downgrade your membership once you have completed the minimum three month term.